Salesupply: From ouch to wow | #Customer_Service 📞

To outsource or not to outsource? This is the question for many businesses, especially when you’re growing and internationalizing. For Henning Heesen, co-founder of Salesupply, the answer is a clear yes to outsourcing your customer service. He talks to Erik Pfannmöller about how outsourced call centers deliver a great service experience by creating a personal and emotional connection with the customer – no matter the language. Thinking about outsourcing, the first argument for it is always saving costs, but in Hennings opinion it should be all about providing better quality.

You’ll learn:

• …how Salesupply became a eCommerce fulfilment and call center success story

• …why having local people with local knowledge is essential for local success

• …how to overcome the challenge of internationalization in eCommerce

• …why a product complaint is a chance to win a customer over for a lifetime

👉 This episode focuses on customer service: For first-class customer service, we regularly have our expert Erik Pfannmöller in front of the microphone. Erik talks to his guests about the practice, tools and techniques around customer service.

||||| PEOPLE |||||

🗣 Moderation: Erik Pfannmöller, KI-Experte und Gründer des Chatbot-Unternehmens Solvemate – https://www.linkedin.com/in/erikpfannmoeller/

👤 Henning Heesen, Co-Founder Salesupply – https://www.linkedin.com/in/henningheesen/

||||| SPONSORS |||||

🔥 Overview of all sponsors: www.digitalkompakt.de/sponsoren/

🎧 Our exclusive audio partner Bang & Olufsen❤️. Find out more about our audio specialist here: www.digitalkompakt.de/audiopartner

||||| CHAPTERS |||||

from 00:00 | Introduction to the topic

from 05:14 | How does Salesupply fit into the outsourcing market?

from 09:33 | From ouch to wow

from 16:45 | What makes the combination of customer service and logistics unique?

from 20:12 | Outsourcing vs. In-house

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