S2 | Ep 50 | Conversational AI with Joe Bradley, Chief Scientist and SVP Data Science & ML at LivePerson

In Episode 50 of Season 2, of Driven By Data: The Podcast our CEO Kyle Winterbottom is joined by Joe Bradley, Chief Scientist SVP Data Science & ML at LivePerson, where they discuss Conversational AI, which includes;

• What the business benefits are of Conversational AI
• Hype V Reality of Conversational AI
• Who is doing it versus who isn't and why
• How organisations know when they are ready to implement this
• The Pros and Cons of Conversational AI & Personalization
• The relationship between Conversational AI & Personalization
• How it differs from building a general DS/ML capability
• The learnings of working at mammoth brands such as Nike and Amazon
• The future of Artificial Intelligence
• Top 3 tips for anyone looking at either entering into, or improving their Conversational AI journey