S2 | Ep 43 | Using Machine Learning to Scale Personalization in Healthcare with Christer Johnson, Chief Analytics Officer at Healthfirst

In Episode 43 of Season 2, on Driven By Data, Kyle Winterbottom is joined by Chief Analytics Officer at Healthfirst, Christer Johnson, where they discuss using Machine Learning to scale personalization in healthcare, which includes:

• What personalization means from a health care perspective and its importance
• How to help members get access to the healthcare they require
• The importance of health equity and what Healthfirst are doing to combat that
• How ML is leveraged for personalization
• How to know what to prioritise and optimize
• The results of this and the next best action from there
• What role digital transformation is playing within the healthcare setting (wait times/treatment/appointments, etc)
• An insight to what the future looks like for Healthfirst
• How to put a tangible metric on value added, as a not for profit